Returns & Exchanges

At Carbonics, we stand by the quality of our products and offer a 30-day hassle-free return window for all unused items in their original packaging. We aim to ensure your complete satisfaction with every purchase through a streamlined and transparent exchange process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original boxes and attach the prepaid shipping label provided via email to the outside of the parcel.

3

Ship the Item

Drop off your package at any authorized carrier location or schedule a pickup to send your return back to our fulfillment center.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund or ship your replacement item within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing